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FAQ


  • Incidences

    I cannot download the files that are shared with me in the videoconference chat board

    Video-chat General Trouble Shooting Steps

    What if I lose my internet connection during a session?

    What if the audio does not work (well)?


  • General

    Are all teachers native speakers?

    Are all teachers qualified?

    If I decide to stop taking classes, which were paid in advance, will I be reimbursed?

    How do I set up my account?

    I am connected but my teacher is not. What should I do?


  • Incidences

    What if a session freezes during my class?


  • General

    What if I cannot open my user session?


  • Classes

    What happens if my teacher cancels a class?


  • General

    What technical requirements are needed to log on to the platform?


  • Classes

    Can I reschedule a cancelled class?


  • General

    Is there a minimum age for students?